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The Arduino forum (http://arduino.cc/forum/
) is the best place to get help with your project, or to ask questions when you're just starting out with Arduino.
If you're not sure which is the appropriate board, use the “project guidance” section: http://arduino.cc/forum/index.php?board=3.0
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and you believe it is defective, please email support (at) arduino.cc
specifying the model, serial number, version of the operating system you use and version of the Arduino software.
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